We are usually asked about
What type of products do you sell?
Our website displays brands and products from various categories, including Office Supplies and Stationery, Copy and Printing Paper, Filing Accessories, Mesh Products, Furniture, Accessories, Machines, and Packing Supplies. To know more about our products, you may visit the Shop page or contact our support team.
Can I place my orders on your website?
Currently, we do not sell any products online. We are a wholesale distributor and exporter of stationery products, and our website aims to showcase our catalog of brands, products, and services. We would always appreciate your interest in our offerings and kindly request you to contact our Support Team via Website Enquiry Forms, call or email.
What happens when I make an enquiry?
We consider every enquiry made by our customers as a priority regardless of its volume or country of origin. Once you reach us with your enquiry or order, our support team proceeds to verify your orders, provide the best rates and invoices, and support you regarding payments. We will also assist in transportation to fulfill your orders on time.
Whom should I contact to address our complaints and grievances?
We respect and value each of our customers. We assure you that we value your feedback and are committed to investigating and resolving your issues in a fair, timely, and efficient manner. We ensure speedy redressal of the complaints and keep the customers updated on the actions we take.
Do you export stationery products to Africa and other GCC Countries?
Yes, we do! We accept orders from local and international markets as we do re-exporting to Africa, CIS, GCC, and other Arab countries. We load bulk orders and containers at our warehouse, and could also deliver the stock at our client’s cargo loading destination.
Can I place an order today and deliver it right away?
Yes, we can! For those wholesale and bulk orders, we receive before 2:00 pm, we keep doing our best to deliver it on the same day as per our clients’ request, through our logistics and delivery management team. Otherwise to be delivered on the next working day.
Do you fulfil bulk orders?
Yes, we do! Murex Trading is an exporter specialized in shipping orders in bulk, for example, 100 – 500 cartons at a go. We also cater to wholesale orders ranging from 1 carton to 10 cartons.
Can I call or fax my enquiries?
We have a dedicated Customer Support Team to handle your orders, and you can reach them on call, email, or web-forms. However, we do not support fax to place enquiries.
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